Legacy automation rules no longer available

[Karishma]

I had defined some rules that changed the status from Pending Support to Pending Customer based on whether a customer commented or support.

Even though we went live Dec2020, I cannot these rules anywhere.

https://support.atlassian.com/jira-service-management-cloud/docs/what-is-legacy-automation/

A customer just reported when he comments Pending support is no longer shown in status. Where did the rules disappear that I created?

[Nadhila Savira · Accepted solution]

Hi Karishma,

To find Legacy Automation, you can go to Project Settings > Automation > Legacy Automation (on the left sidebar). If you still can't find it, could you add a screenshot of what you see on this page?