Make Forms Fields appear in Description

[Claudio Bertolino]

Hi all,

I would like to know if there is a way of making Fields of a form (which are mandatory) appear automatically in the Description box, so that team members can see a summary of the mandatory fields & add further context if needed?

Thank you,

Claudio

[Joseph Chung Yin]

@Claudio Bertolino -

Unfortunately, it is not possible based on my understanding/experience of using FORMs.  For each FORMs field, one can map it to the actual Jira/JSM field (i.e. Description field).  However, you can map multiple FORMs fields into the same Jira/JSM field.

The best way I can recommend you to map your mandatory FORMs fields to different Jira/JSM issue fields (i.e. Description, new paragraph or single line text custom fields), so they can be displayed against the issue once it is created for team members to see them in the project issue UI.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Mikael Sandberg]

Just to add to @Joseph Chung Yin answer, once the Forms API is released you will be able to do this, it has an endpoint that can get the answers in a flattened list. Currently the API is scheduled to be released in Q1 2024 based on the public roadmap.

[Joseph Chung Yin]

@Mikael Sandberg -

Thanks for your additional information on the upcoming APIs release schedule.

Best, Joseph

[Natalya Ozhigova]

Hi, @Claudio Bertolino 

You can configure an automation rule and add all required information from the form to the description, but it can be a little bit tricky for now.

Please, look at this post: https://community.atlassian.com/t5/Jira-Service-Management-articles/Reading-a-Forms-ProForma-field-value-without-the-JSON-tab/ba-p/2097012

The article is out-of-date but you can find a lot of useful information in the comments.