Message approvers via slack

[Angelo Cigna]

Hi Team,

I am guessing someone has asked this in the past but I cant find a step by step article.  I would like set up a system where when a user is added as an approver for a JIRA ticket, the approver will automatically receive a slack message with a link to the ticket, the subject of the ticket and the ability to approve or decline (or even add a comment) in slack that will filter to the JIRA ticket.  Does anyone know of a document or youtube video that explains how to set this up?

[Mark Higgins]

Hi @Angelo Cigna 

Welcome to the community!

In the Admin -> Product Settings -> Jira Service Management there is an Incident Management Section.

Click on the Looking for Slack :-) 

This takes you to the OPEATIONS area:

This is, I believe the 'new area' as OPSGEnie moves into JSM Operations.

Hope that helps

Mark

[Chris Rainey]

Hi there,

Check out the information below that I found in this article.

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Manage request approvals

By default, request approvals are active in chat. This means approvers receive a message from Assist when a request requires their approval, and they can take action directly from Slack.

If an approver group is assigned a request, they won’t receive notification in Slack and need to take action from email or Jira Service Management.

To turn off request approvals:

1. From your service project, select Project settings, then Channels, then Chat .

2. From the Settings tab, turn off Approvals in chat.

Discover more about approvals in Jira Service Management.

[Angelo Cigna]

Hi Chris,

Thanks for your reply.  I had found that article but I am wondering if my setup is missing an option or if I possibility do not have permissions.  If I go to 'Project Settings' I do not have a 'Channels' options, but I do have a 'Chat' option in project settings.  From 'Project Settings' > 'Chat' I have the option to "Add to Slack" or "Add to Teams".  Is the "Add to Slack" option the one you are referring to?  

If so, do you know if this will turn on the Slack option for our entire organization or just my board?  I am working right now in a test board so as to not make any changes in our production environment so need to know if there will be visible changes to the team or users.

Thanks!!

[Chris Rainey]

Sorry for the delay - yes, that is the option I'm referring to. In JSM, that should only be configured for that specific project

[Angelo Cigna]

Apologies for the [Significant] delay on this.  It kind of worked.  I can get slacks for tickets and easily create and assign and comment on tickets, but it looks like there is no way to have slack ping an approver when they are added to a ticket.  The approver will get an email, but not a slack.

Does anyone have any thoughts on this?