Multiple Emails for Open Tickets in Jira Automation

[Deleted user]

Dear Jira Support Team,

I hope this message finds you well.

I am experiencing an issue with the automation rule I set up in Jira to send a daily email to assignees of open tickets. Despite correctly configuring the rule to execute on a scheduled basis, I am still receiving separate emails for each open ticket instead of a single consolidated email containing all the relevant tickets.

Here are the details of my setup:

• Trigger: Scheduled (set to run daily at 5:30 PM)
• JQL Query: 

status NOT IN ("Done", "Canceled", "Resolved", "Completed") AND (assignee = "my.mail" OR reporter = "my.mail")

Email Content:

Despite the configuration, I continue to receive separate emails for each ticket, which is not the intended outcome.

I would appreciate any guidance you can provide to resolve this issue and ensure that only one email is sent with a list of all open tickets.

Thank you for your assistance!

Best regards,

Fanis

[Max - SwiftSprint dev]

Hi @[deleted] ,

you can implement the rule in the following way:

1. Scheduled trigger without jql
2. Lookup issues action
3. Send email action

[Trudy Claspill]

@Max - SwiftSprint dev 

Did you mean to say...?

1. Schedule trigger without JQL

I think that is what you meant based on your suggestion to use a Lookup Issues action.

[Max - SwiftSprint dev]

@Trudy Claspill ,

yeah, exactly, thank you!

[Aaron Pavez _ServiceRocket_]

Its beautiful!

I need to check how these {{#/lookupIssues}} and  {{/lookupIssues}} works.

I did it with a manual trigger and it works too.

Regards

[Aaron Pavez _ServiceRocket_]

Question @Max - SwiftSprint dev 

why do I get the OPEN issues and nothing else?

Im not passing anything only the project name.

Regards