Need help in setting up change management for an organization

[ratan.sharmacharya]

I need help in setting up change management using Atlassian. Does anyone have information on how to set this up?

[Olga Videc]

Hello @ratan.sharmacharya 

Here is a detailed how-to from Atlassian

https://confluence.atlassian.com/servicedeskcloud/managing-changes-with-your-it-service-desk-817562147.html

And best practices 

https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-change-management/

BR, Olga

[Jacob Vu]

Hi @ratan.sharmacharya

Are you looking to track changes and have a change control process?

If so, I've done this before.

Jacob

[ratan.sharmacharya]

Yes. That's exactly what I am trying to do. Can you help me with the process in Atlassian JIRA?

[Jacob Vu]

Hi @ratan.sharmacharya

I don't mind having a discussion with you and providing advice. Shoot me an email at jacob@northtekconsulting.com as it'll be easier to go through some of this via email than on the forum.

Jacob

[Lucie Smith]

Hi @Jacob Vu

Did you set up a change control process in service management?

If so, would you mind if i also dropped you an email? 

Thanks

Lucie