New user in Azure AD but not created in Atlassian Cloud

[Jochem Adriaanse]

I have some new users in the active directory. In the provisioning logs I see that the user should be created in Atlassian cloud, but that does not happen.

EntrySynchronizationAddResultSuccessDescriptionUser 'sklaas@----.nl' will be created in AtlassianCloud (User is active and assigned in Azure Active Directory, but no matching User was found in AtlassianCloud)

What can be the cause and how do I solve this?

[Pablo Prado]

I found the solution here https://community.atlassian.com/t5/Jira-questions/Azure-user-provisioning/qaq-p/1174384  and it works for me

[Peter Cselotei - Lupus Consulting Zrt_]

OK, it seems I have an answer. 

We needed to map (and fill!) the email attribute in the Azure AD for the provinisoning to run. 

warn: userprincipal!=email

Best: Peter

[Pablo Prado]

with which value ?¿ (im asking this because i dont understand so much your warning )

[Peter Cselotei - Lupus Consulting Zrt_]

I have the very same situation, with the same settings. If you (or anybody else) have an asnwer I'm keen to heer it :)

Best: Peter

[Jochem Adriaanse]