No active sprint or backlog in my project for 3 days now?

[mohammed.ziouani]

Hi community!

I'm the admin of the Jira service management ( cloud free) tier, yet with limited dashboard " No active sprint or backlog. even worse for my teammates they have no access whatsoever to the platform, and this for 3 days in a row.  

[Dave Mathijs]

Hi @mohammed.ziouani , welcome to the Atlassian Community!

Are you using a scrum board for Jira Service Management (JSM)?

Do you have access yourself?

[mohammed.ziouani]

Hi @Dave Mathijs ,

I cannot create a scrum board or retrieve the one i used to have.

Also backlog option is no longer listed in the left bar menu (i used to have it before).

[Dave Mathijs]

Based on the error message in your screenshot, I suggest to submit a support request with Atlassian.

[mohammed.ziouani]

Thank you, i'll try this route.