No names listed in "Override shift participant with"

[Harvey London]

When setting up an override, the drop down for "Override shift participant with" list only shows myself. What needs to be setup to see the entire team?

[Walter Buggenhout · Accepted solution]

Hi @Harvey London and welcome to the Community!

This is definitely not a native Jira custom field, but something that was configured specifically by you(r Jira Administrator). It is probably a user custom field.

To see users in such a custom field, you need to have the browse users global permission in Jira and the field itself can be configured to show all or a selection of users. So apart from checking your global permission to browse users, I would suggest to:

• share details of the field configuration if you can access that yourself;
• or reach out to a Jira Administrator of your site to provide more information

With the necessary permissions, it might also help to just start typing the name of a user to have search results pop up in the list.

Hope this helps!

[Harvey London]

I'm pretty certain this is a standard field when setting up an override on the schedule, as the documentation says "6. Select the participant who will override the rotation in the selected times.". In any case "just start typing" was the trick for now. 

Still getting accustomed to some of the slight differences in the new Operations section compared to OpsGenie. OpsGenie would give you the list of team members in the drop down. The dropdown is there but no names are listed. That seems like a bug to me.

Thanks for the help!

Documentation for others to reference:
https://support.atlassian.com/jira-service-management-cloud/docs/override-an-on-call-schedule/

[Walter Buggenhout]

You could be right that it's a standard field, @Harvey London - as the documentation says:

That probably explains why I haven't seen it yet. Thx for sharing the link to the documentation!

Since my answer seems to have helped after all and even more because this is linked to the ongoing native integration of OpsGenie into JSM, you may want to mark the answer as resolved. That makes it easier to find for other users with similar needs!

[Muhammad Akram Sharifi]

Hi @Harvey London 

Override shift participant with field is a user field you can type to search for user, it automatically picks up your user name,