No ticket created when the email message body is empty

[Sheryl Denison]

Does anyone know how to get JIRA Service Desk to create a ticket when there is no message body in the email?  Sometime clients only include a subject line no message body in their emails.

08/May/20 9:44 AM

FAILURE

Message body is empty where Description field is required

sheryl.denison@newinsights.io

No Body in message

Service Desk Mail Handler

[Patricia Francezi · Accepted solution]

Hi @Sheryl Denison 

Welcome to the community.

The error is occurring because the field Description in your Request Type / Type for email is required (mandatory).

You need to change this field configuration removing the required setting.

Please use this doc as guidance, and let me know if worked for you

https://confluence.atlassian.com/adminjiracloud/changing-a-field-configuration-844500798.html

[Sheryl Denison]

I found where the setting is.   That did fix the issue.  Thank you for your response.  I appreciate the help and guidance. 

[Patricia Francezi]

thanks for your feedback. 

if my answer helped to solve your question, please accept it. 

Regards!