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Notification in case email couldn't be delivered.

Noelia Fernandez
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February 2, 2023

I'm using Jira service desk automation to send emails to Suppliers. I need to know if there is a way to know that the email couldn't be delivered because the email address wasn't right or is not available, or any other reason. I tested sending emails to fake email directions but didn't receive any warning. 

1 answer

0 votes
Riley Venable
Community Champion
February 11, 2023

To see if you have an incoming email that has failed DMARC sender verification, check your email processing logs.

https://support.atlassian.com/jira-service-management-cloud/docs/view-the-email-processing-and-connectivity-logs

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