When any clients open a item by Portal any notification are sent. If clients send e-mail to open item the notification are sent perfectly.
in my notifications configurations has others e-mail with all actions types .
Somebody with same issues ?
HI @[deleted] thanks for y anwsers
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Hi @Diego Silva,
Could you check your notification settings for me and check out the documentation on service desk notifications.
Could you attach screenshots of you JSD notification settings?
Thanks
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