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OAuth 2 Auhtorisation for Customer

OAuth 2 Auhtorisation for Customer

Hello Team,

We are working on an issue where the customer needs to add comments to a ticket through the API. However, since the customer is not an agent/admin, this is not straightforward. Using Postman, an agent/admin can currently raise a ticket on behalf of the customer, but this approach raises security concerns as it relies on Basic Authentication.

To address this, we explored using OAuth 2.0 authorisation, which seems promising. However, while the connection works with the agent ID via browser-based authorisation, it does not work with customer credentials (i.e., client ID and secret key).

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Hi @sankalp_khare

Welcome to the community.

This is not possible, as for using the API a license is required.

Customers can only comment via the portal or reply on email notification.

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I understand your point. Could you suggest if there is any alternative way for the customer to comment on the ticket?

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Hi @sankalp_khare

Only options are via the customer portal or on email notification from that issue.

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