Hello,
One of our users can't receive Jira notifications. He is added to project as a customer, and rest of his notification group receiving e-mails normally.
We were checked GMail filters, blacklists, logs, Jira groups, roles, e-mail address correctivity and everything seems to be ok on our side.
Is there possibility that any of e-mail addresses from our domain was added to suppression list and receiving e-mails from Atlassian tools is denied for him?
Thank you in advance for any help.
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You've probably already checked, but is it in his junk mail folder, or could he have a rule setup that is filing the emails in error?
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Actually I've written to Atlassian Support and it's caused by suppression list indeed, but thanks
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