One of users in our domain can't receive notifications from Jira

[Tomasz Kamola]

Hello,

One of our users can't receive Jira notifications. He is added to project as a customer, and rest of his notification group receiving e-mails normally.

We were checked GMail filters, blacklists, logs, Jira groups, roles, e-mail address correctivity and everything seems to be ok on our side.

Is there possibility that any of e-mail addresses from our domain was added to suppression list and receiving e-mails from Atlassian tools is denied for him?

Thank you in advance for any help.

[Bailey Hecksel · Accepted solution]

@Tomasz Kamola This sounds like something you'll likely have to reach out to Atlassian Support for. 

[Tomasz Kamola]

Thanks for suggestion

[Sue Lund]

You've probably already checked, but is it in his junk mail folder, or could he have a rule setup that is filing the emails in error?

[Tomasz Kamola]

Actually I've written to Atlassian Support and it's caused by suppression list indeed, but thanks