OpsGenie and JSD Integration - Unable to set Incident to Completed (Done)

[Naga Devisetty]

Hi Team,

We are on Jira v7.13.13 and JIRA Service Desk Application v3.16.13.

Used below document to enable OpsGenie and JSD integration.

https://docs.opsgenie.com/docs/jiraservicedesk-integration

I could get it authenticated from OpsG to JSD, could create Alerts from OpsG to JSD as Incidents, set Priority as well... so-far so good!

But, when I Close an Alert in OpsG, it calls the 'resolveIssue' action on python code as well, but stuck at below error:

[resolveIssue] Could not execute at Jira Service Desk; response: b'{"errorMessages":[],"errors":{"resolution":"Field \'resolution\' cannot be set. It is not on the appropriate screen, or unknown."}}' status code: 400

Here's the resolveIssue code:

elif mapped_action == "resolveIssue":
result_url += "/" + str(issue_key) + "/transitions"
content_params = {
"transition": {
"id": get_transition_id(headers, result_url, "Completed", token)
},
"fields": {
"resolution": {
"name": "Done"
}
}
}

Not sure if this is relevant, I see don't get to see "resolution" field under fields of transition to post when i run:

https://jira.resideo.com/rest/api/2/issue/<issueId>/transitions?expand=transitions.fields

There are two challenges here, it either doesn't execute the code or when it executes, i get above error.

Please advise what am I missing? Appreciate your assistance in advance.

Tnx, Dev

[Naga Devisetty · Accepted solution]

Issue resolved!

[pavol_cvincek01]

Hello Dev,
I have the same problem at the moment with:

"Field \'resolution\' cannot be set. It is not on the appropriate screen, or unknown."

Were you able to resolve this issue meanwhile? If so, how you managed? 

[Naga Devisetty]

Hi pavol_cvincek01,

Just use below code,

POST URL: https://hostname/rest/api/2/issue/PROJ-XXX/transitions

PAYLOAD:

{

"transition": {

"id": "XX" //use respective transition ID, that can be used to transition to any other status not just closing (resolution to Done)

}

}

Thanks,

Dev

[Naga Devisetty]

Hi All,

Has anyone used Jira REST API to mark incidents with status as 'Resolved/Completed/Closed' and Resolution as 'Done'.
Please review my issue above and provide your expert advise.

Tnx, Dev