Hello everyone,
I’m reaching out to gather insights on how others handle email functionality in Jira Service Management—covering inbound, outbound, and manual emails to third parties who are not participants in the existing issue.
Currently, I have 5+ mailboxes integrated with Jira’s email handler, which works reasonably well. However, I’ve received feedback on certain limitations, and I’m looking to explore potential improvements.
In our previous Jira Data Center setup, we used Email This Issue, which performed quite well, though at times it could be cumbersome depending on the rules and automation in place. We are now considering the same add-on again but would like to explore alternative solutions, including what features and configurations others have successfully implemented.
Our primary goal is to enhance outbound email functionality—moving away from using automation@my-site.atlassian.net for automated actions and establishing a more effective method for sending inquiries to third parties.
I would greatly appreciate any insights, best practices, or recommendations based on your experience!
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