Organization value is empty from filter result

[jingoong]

For requests created from service desk management project, organization value is empty.
All customers are included in certain organization and request share option is ON at Settings > Products > Configuration.

We are updating organization value for all request manually.

Do you have any suggestion? 

[Pramodh M · Accepted solution]

Hi @jingoong 

I believe you should configure the Automation for the same

https://confluence.atlassian.com/jirakb/how-to-add-jira-service-management-customers-automatically-to-organisation-based-on-reporter-email-domain-1142450886.html

Thanks,
Pramodh