Outlook blocks the images in the JSM notifications

[Robin Jackson]

Good day 

I hope you are well.

I have an issue where Outlook blocks the images added to the notification template. 

The images are displayed correctly when I forward the email from Outlook to my Gmail account, so I know the HTML configuration is correct. 

I am looking for the location in Exchange or Entra where the JSM email address can be added to the safe list of email addresses. 

I do appreciate any assistance on this issue.

Kind regards,

Robin.

[Marc - Devoteam]

Hi @Robin Jackson 

There are some steps outloned here by a MS specialist.

https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-not-downloading-picturesimages-in-emails/efa6c317-1792-4b74-8333-2e92fcf48b80 

Or reach to to MS support, as this is an issue in Outlook and not related to Atlassian.