Prevent JSM Customers from seeing other customers request

[Jean-Sébastien Beaulé]

Hi all! 

Is it possible to restrict JSM Customers from seeing other customers requests when they access the Help Desk portal in their profiles like here:

That person here has access to all requests that are created even when the Requester isn't the same.

They only have a JSM Customer role and nothing else.

Many thanks

[Kai Becker]

Hi @Jean-Sébastien Beaulé 

welcome to the community and thank you for your question.

There are usually two configurations you should check:

1. The user rather has agent than only customer permissions 

2. The customers share the same organization membership and the requests are shared by default.

[Pedro Olmo]

Hello @Jean-Sébastien Beaulé  

You can use organizations in JSM peojects. Organizations are groups of customers Who can share requests and access them from jsm portal. More information Here 

Regards

[Kim Euker]

Are you using Organizations to allow visibility to more than just their own requests?

[Anwesha Pan (TCS)]

Hi @Jean-Sébastien Beaulé 👋🏼

Welcome to the community! ✨

To restrict JSM customers from seeing each other's requests in the Help Desk portal, you need to configure the "Customer permissions" settings for your service project. 

Steps to follow : 

Changing the Customer Permissions

1. Go to Project settings > Access >Customer permissions.

2. Under Channel Access, select Restricted - Only people directly invited to this project can submit requests.

3. Save.

You can also refer these links for more details 

• Restrict a portal to only customers who are invited 
• Limit project visibility to customers on portal in JSM Cloud 
• Managing access to your service project 

I hope this answers your question 😊

Thanks,
Anwesha