Pricing

[Emery Manayan]

We have JIRA Software and is it correct that no JSM license is required for those users to access JSM board and can view and comment internally on tickets - like a non - service desk role in JSM?

[Rob Mkrtchian _CAIAT_US_ · Accepted solution]

Yes, it is true, users who have access to Jira but don't have JSM license, will be able to create internal comments but are not allowed (or even see an option) to create comment for the customer.