ProForma Forms - customers

[Anna Benzo]

Dear support, 

I am using ProForma Forms.

I have created a portal with a form by this integration service.

Every person with the link can raise a request by the new form and then they became a "customer". I can see the entire list in the backend of the project.

The question is: does my organization pay for each customer that registers via ProForma Forms to open a ticket?

Thank you,
A.

[Peter Preston]

Hi @Anna Benzo 👋 - you will only pay for agents, not for customers. Here's an overview of JSM's current pricing:

https://www.atlassian.com/software/jira/service-management/pricing