We used the "Reply to customer" function and sent an reply to our users. and now we are trying to forward our reply to other users in email outlook.
Is there any way we can pull this reply in email?
Hi @Raynard Low
If you are open to using 3rd-party applications, our app Notification Assistant for Jira can help you with this scenario.
It allows you to send ad-hoc emails from a Jira issue using the feature "Send Email from issue":
Our app also provides you with fully customizable notification schemes, templates, and a comprehensive audit log.
Feel free to reach out if you are interested.
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