Question on customer portal

[Tina Thomas]

When the customer creates a ticket using the customer portal for onboarding, is it possible for that ticket to create sub tasks for other support groups. It so how can this be done

[Rik de Valk · Accepted solution]

Hi @Tina Thomas , 

You can use automation to create a linked issue. Sub-tasks might not be the best option, since you mention that these tasks would be executed by other 'support groups'. I assume these support groups work in a different Jira project. If that is correct, sub-tasks is not an option, but linked issues are. 

You can read more on using automation to create a linked issue here: https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/jira-service-management-and-jira-software#automation-for-linked-issues

Have a nice day! 

[Elvir]

Hello Tina,

Yes it is with Jira automation. (Project -> Automation).

This article may help you.

https://www.atlassian.com/agile/tutorials/how-to-auto-create-subtasks-with-jira-software-automation

Best regards,