Access Macro/Widget results in Knowledge Base/Space

[Troy Anderson]

Using https://support.atlassian.com/confluence-cloud/docs/insert-the-jira-issues-macro/ and https://www.atlassian.com/software/confluence/resources/guides/extend-functionality/confluence-jira#add-confluence-pages-and-whiteboards, I have added an issue list to a new page that is accessible to my customers via the JSM Portal.  However, the macro does not populate with actual issues.  I have tried JQL and a saved Filter with 'Jira Work Items' macro.  This just shows "No results found" in the portal.  And I have tried 'Filter Results' macro (that may be legacy??).  This results in "{"message":"The user does not have the correct application access required for this resource","status-code":403}" in the portal.  I have tested with a Portal-only account and with a Jira Customer account, same results with both.  Is this some kind of permissions issue?

When editing the page, this appears (working well):

In the Portal, this appears (not working):

[Bruna Silva · Accepted solution]

Hello @Troy Anderson,

Thank you for reaching out to Atlassian Community!

Currently, Jira work items and Filter results macros are only visible to licensed users who have the 'Browse projects' permission in the project.

However, we have a feature request to allow customers to access these macros:

• Allow JIRA service desk customer to view the issue via JIRA issue macro and team calendar

Please feel free to access the feature request ticket, click on "Vote for this issue," and add yourself as a watcher to be kept informed about the state of the features moving forward.

[Troy Anderson]

So even if I do adjust permissions to grant 'Browse projects', it still won't work?

[Troy Anderson]

Thank you, Bruna.  Followup: Can you suggest a method to get a proper issue list in front of my customers via the JSM Portal?

[Bruna Silva]

Thanks for your reply, @Troy Anderson

So even if I do adjust permissions to grant 'Browse projects', it still won't work?

Currently, users either require a license or the project must allow anonymous users to "Browse Projects" on the project, making it an open project.

Can you suggest a method to get a proper issue list in front of my customers via the JSM Portal?

If you would like to display service requests to the customers, it's important to note that in the customer portal, the requests will be displayed if the customer/user is the reporter, request participant, approver, or an organization member of the ticket that is shared with. Therefore, the customers can see these requests by following the steps below:

• Logged into the portal, select the avatar in the top right of the screen > Requests

I hope this helps and clarifies.

[Troy Anderson]

I ultimately wrote an automation to call the Confluence API to update a KB page with the tickets/issues we wanted to share.  It is a bit less friendly than the macros, but it is sufficient for now.

[Troy Anderson]

  
This is not showing up in the original post.  It is the other macro referenced.