Accessibility of Customer Portal to Foreign Users

[Cameron Wiley]

Hello,

We would like our customer portal to be accessible for our international customers. We currently have French, German, Polish, and Spanish all enabled in Jira Service Desk (in addition to English). The status is "up to date" and each "visible to customers" checkbox is checked off. What I am still unclear on is whether this feature is more for us as admins to be able to read our customers' tickets, or is it for the customer to be able to read our service portal in their respective language? The latter is what we need most, but if it works both ways that would be even better. 

I have been trying to emulate the experience of a foreign user by changing the language of my default browser (Chrome) to French and accessing the portal - however, it still appears in English. I am fairly certain this is due to some other hardwired settings on my computer that are unable to be changed, but I just want to be sure. Ideally I would reach out to someone who lives internationally to see if it is working as intended, but I have no such access at the moment.

Many thanks in advance. 

Cameron

[Angélica Luz · Accepted solution]

Hello Cameron,

Welcome to Atlassian Community!

When we add different languages to the customer portal, customers will be able to see the information in one of the languages once they change the language on their profile (Profile picture > Profile > Language). 

When it comes to the login page, the language is based on the system's default language. 

It was actually reported as a bug because the system language overrides the browser language and the language set by the customer. 

• Jira system language overrides default support language and browser language

And also, there is a feature request:

• Respect the browser's default language setting before log in on the customer portal

So, if you change the system language (Cog icon > System > General configuration > Default language) to Spanish, German, French, for example, customers will see the login page with one of those languages, despite their browser language is in English. 

Regards,
Angélica

[Cameron Wiley]

Hi Angelica,

Thank you for the thorough response - I think that's all the information I needed. Much appreciated!

Cameron