Ad-hoc querys in JSM public APi

[Deivid Araujo]

Hey all!

I was trying to make API calls to the set of public JSM APIs, and since I’m already familiar with using the Jira Cloud API, I found it strange that I couldn’t make the calls.

After looking at the documentation (https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/#authentication), I understand that it’s not possible to make ad-hoc calls to this set of APIs, and I should have an actual application running to authorize my app, since one of the requirements for the authentication to work is to provide an callback url

Is my understanding correct?

[Mikael Sandberg · Accepted solution]

No, you do not need an app in order to call the JSM API, you can use Basic authentication the same way that you use for Jira, see https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/#authentication-for-rest-api-requests.

[Mikael Sandberg]

Here is an example from the Get info endpoint

curl --request GET \
 --url 'https://your-domain.atlassian.net/rest/servicedeskapi/info' \ 
 --header 'Authorization: Bearer <access_token>' \ 
 --header 'Accept: application/json'

[Deivid Araujo]

Curious.

In the JSM postman collection, the standard authentication configuration is Oauth 2 and for some reason, when I looked at the documentation, the "ad-hoc" section was missing🤔