Add a custom field to Request Form - Getting Context and Configuration aren't applicable to project

[Ann Marie Lisak]

Hi, I created a custom field that I want to add to a project.  When I'm attempting to add to Request form, I get the 'Fields unavailable in the issue view - these fields will not be available in the issue view even if you drag them to the issue layout as the context and configuration aren't applicable to this project.  

I want this to be applied to when Bugs are submitted on a specific project 

I applied the field to the screen I want it to show up on 

When I attempt to add it to the Request Form, I get the error of ....the issue layout as the context and configuration aren't applicable to this project.  

The project and the issue type is applicable to the project.  

[Florian Bonniec]

Hi @Ann Marie Lisak 

Do you have a context on your fields for the project you try to use them in ?

Are the fields in the screen for your project and issue type ? Do you see them if you display the Create form from JIRA (not JSM portal). Then when configuring the Request Type can you add them to the request type ? When does this error message appear ?

Regards

[Ann Marie Lisak]

Context it's for a bug on a specific project 

The field is added to the Issues screen

I cannot add the field to the Report form for the project.  

 

Are the fields in the screen for your project and issue type ? Yes I think so, 2nd screen shot

Do you see them if you display the Create form from JIRA (not JSM portal).  I don't see  form for this Issue 

Then when configuring the Request Type can you add them to the request type ? When does this error message appear ? 3rd screen shot is showing when I get the error, adding the field to Report Form

I'm hoping I'm answering all your questions, thank you 

[Florian Bonniec]

So you are configuring the request type of the project JSM and the issue type the Request type is mapped to is Bug, right ? 

[Ann Marie Lisak]

Yes.  We want the field that I created as Prioritization and Classification to show up only for Bug on a JSM project.  If the field is added to the Issue screen, why can't I add it to the form? 

[Ann Marie Lisak]

I don't see an answer to my question. I ended up deleting the original custom field I created and re-created it and it worked.  

[Florian Bonniec]

Weird, good to know you found a way to find a workaround to your issue.

[Adam Kassoff]

Has there been a solution besides deleting the field and re-creating it. That is not a viable solution for me as I have used the field before and created a new context for a new project and now i am unable to add the field to the request form in JSM.