Add fields columns in "My requests" in Customer Portal

[Cristian Rosas [Tecnofor]]

Hi all,

I've been searching around and I haven't found an answer to this question. I would like to add columns with Custom Fields in the similar to "issue navigator" of the customer portal, the place where you see all of your requests, not the form.

Is there any velocity macro which I can modify or add-on which allow me to add any field I want?

[Dzmitry Hryb _Deviniti_ · Accepted solution]

Hi Cristian,

We at Deviniti are currently working on this exact feature as part of Extension for Jira Service Desk, so it should be ready in a couple of weeks. There will also be more improvements to the My Requests screen - please watch the app on the Marketplace if you'd like to get notified when we release.

[Cristian Rosas [Tecnofor]]

Thank you! We have already used your add-ons for many customers and they are really useful, they are almost a must-buy app when you want to make a minimum customizing to the portal. I'll keep the question open to see if someone else has a valid answer

[Jonathan Aspeling]

We're also very interested in the cloud solution @Dzmitry Hryb _Deviniti_ 

[Dzmitry Hryb _Deviniti_]

Hi @Jonathan Aspeling ,

Nice to hear this! Feel free to add a New Feature request in our Service Desk so it will reach the product team faster. The same goes for @Admin key4.

[Jonathan Aspeling]

Thank you I have done so.

[Katarzyna]

Hi @Jonathan Aspeling,

In case of Cloud, Atlassian added a simple option to the native Requests page. You can read about it here. It's a basic.

For more demanding customers, we've recently released My Requests Extension for Jira Service Management. I'm a product owner of this app. It provides a dedicated Requests view which allows to display more information to your customers. List of all supported fields you can find in our documentation. This list is still expanding! Re-arrange columns, sorting, exporting etc. are available. We're working also on filters functionality (the same like in the server version).

If you have more requirements according to this app, let us know via Customer Portal. You can also find me at LinkedIn.

Cheers,

Kate

[Jonathan Aspeling]

Cheers thanks @Katarzyna we actually came right and are quite happy with the current FE state - appreciate the input! 

[Dzmitry Hryb _Deviniti_]

Hi @Cristian Rosas [Tecnofor] @georgina_daian,

We've decided to release this functionality as a separate app. Feel free to check out My Requests Extension for Jira Service Desk and let us know if it suits your needs.

Cheers,

Dzmitry

[Daniel M.]

Hi @Dzmitry Hryb _Deviniti_ ,

is it possible to use the your app My Requests Extension for Jira Service Desk in the Cloud. Do you plan it?

Best regards,

Daniel

[Dzmitry Hryb _Deviniti_]

Hi @Daniel M_ ,

We don't exclude the possibility to bring this app on Cloud, but I'm afraid right now I can't provide you with an exact date when it should happen. I encourage you to watch the app on the Marketplace, so we'll notify you when we release the Cloud version.

Best,

Dzmitry

[Admin key4]

Hi @Dzmitry Hryb _Deviniti_ 

I have the same issue. We need your app My Requests Extension for Jira Service Desk in the Cloud. We didn't find another app that we can use.

Did you start the development for Cloud?

Best regards,

Cyril

[Dzmitry Hryb _Deviniti_]

Hi Cyril,

We're preparing a plan for the next year. I'll get back when we're ready :)

Dzmitry

[ShashankPincha]

@Dzmitry Hryb _Deviniti_ Any update on the same?

[Katarzyna]

Hi,

I'm a product owner of our apps for Jira Service Management. Now, we're preparing a version for approval process. I guess that My Requests for cloud will be available on the Atlassian Marketplace until the end of next month.

Kate

[ShashankPincha]

@Katarzyna Thank you for the prompt reply. This is a major need from our end, looking forward to the release.

[georgina_daian]

Hi Cristian? Have you found a solution to your request? I need to do the same to hide the column "Service Desk" from the table of open tickets for customers

[Cristian Rosas [Tecnofor]]

Hi Georgina,

I didnt find any out of the box solution and the only developtment partner who has answered is @Dzmitry Hryb _Deviniti_

Also, I tried to look for information about this in the community and in every article I could find about Jira Service Desk and found nothing.

I think that there must be a velocity macro of Service Desk which can be modified to achieve this, but i haven't found it.

[georgina_daian]

Thanks for your response Cristian!