Add-ons disabled after upgrading license

[Devtech83]

I upgraded by license from 50 to 250 users. Now all my add-ons are disabled? They are all licenses to 50 users and I don't need any more users for them.

[Fabio Racobaldo _Catworkx_ · Accepted solution]

Hi @Devtech83 ,

add-ons license need to be aligned with JIRA license otherwise all of them will be disabled.

The only way to resolve your issue is to upgrade the tier of all your addons.

Hope this helps,

Fabio

[Rilwan Ahmed]

Hi @Devtech83 ,

To get the license which was renewed by yourself, go to http://my.atlassian.com/ and search with Plugin SEN number/Names. 

[Devtech83]

Can I split my Jira 250 license into 50 and 200? Then only buy the addons for 50?

[Fabio Racobaldo _Catworkx_]

Hi @Devtech83 , you can't.

https://www.atlassian.com/licensing/marketplace#which-license-do-i-choose-when-purchasing-an-app

[Nic Brough -Adaptavist-]

You can not split licences.  As Fabio says - add-ons license need to be aligned with JIRA license 

[Dirk Ronsmans]