Adding Transitions to a step that has no outgoing transitions

[Ben Weisman]

Hi all,

I'm trying to create the ability to reopen closed tasks. It seems I can't do this while the workflow is currently active.  This workflow is currently attached to just one project.

Can someone give me the step by step on the best way to make this happen?

Thank you.

[Jack Brickey]

1. make a copy of WF - admin > Issues > workflows, click on ellipses and copy
2. in the inactive section (bottom of workflows screen), find and edit your copy - rename, edit as needed
3. back in project - project settings > workflows, add workflow and find newly edited WF and select
4. associate desired issuetypes
5. follow any prompts presented
6. test

[Ben Weisman]

Thanks!

[Joseph Chung Yin]

@Ben Weisman -

You can simply just create a new transition from "CLOSED" back to "OPEN" (Your open status in your WF), then publish the change.  You will also need to ensure the Resolution field is clear via post-function of the new transition.

In your case, the only time you cannot do the WF modification is when you are trying to delete an existing status from the WF (where there are issues associated to the status).

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Ben Weisman]

I do not believe this to be the case. You can not create transitions from statuses without any current outgoing transition on a workflow that is "Live".

[Joseph Chung Yin]

@Ben Weisman -

Sure you can.  One can modify any existing Live WF by creating new statuses.

Don't understand your statement in your reply.

Best, Joseph

[Jack Brickey]

@Joseph Chung Yin , actually this is a known limitation and why I suggested making a copy of the current WF.

[Joseph Chung Yin]

@Jack Brickey -

Thanks Jack for your reply.  I didn't know this is a known limitation.  Is this a limitation only for the CLOUD env?.

@Ben Weisman -

As confirmed by Jack, I would recommend his recommendation.

Best, Joseph

[Jack Brickey]

Yes I think it is cloud only issue.