Adding multiple organizations based on asset attributes

[Gerrit Wahlers]

We want to add jira organizations by adding their organizationID with a automation which are stored as asset attributes.

If a user submits a work item and chooses one or more departments in the customfield "Responsible Departments" (customfield_10384) the organizationID stored as asset Attribute "OrganisationID" should be added as organization.

I tried adding those organizations like adding request participants in this documentation: Manage Request Participants with Automation in JSM Cloud | Jira and Jira Service Management | Atlassian Support

My edit issue-rule looks like this:

{"update": {
"customfield_10002": [
{{#issue.customfield_10384}}{"add": {"id":[{{OrganisationID}}]}}{{^last}},{{/}}{{/}}
]
}
}

I got the error: "Function value has to be a number (customfield_10002)"

I added a additional protocol action to verify my input:
{{#issue.customfield_10384}}{{OrganisationID}}{{^last}},{{/}}{{/}}
returns:

211,78

What am i not seeing here?

[Cyril]

Hi @Gerrit Wahlers , I faced the same issue and it took me hours to find that the solution is more simple when you find out that

a. Organizations (customfield_10002) does not support the syntax with"id" {"add": {"id":{{yourValue}}...
it has to be {"add": "{{yourvalue}}"} (without "id:") or else it will ALWAYS fails...

b. You can turn it any way you want, customfield_10002 seems to only support 1 single value at a time - it does not support list, arrays, etc...

Knowing this I tried the following and it worked for me (I adapted the script with your data)

1) Advanced Branching:
For each: Smart value = {{issue.customfield_10384}}
Var name = Orga

2) Edit work item (Advanced)
{
"update": {
"organizations":
[{"add": "{{Orga.OrganisationID}}"}
]
}
}

3) Re-fetch work item data <-- This one is important or else each new update will overwrite the previous value

Working as a charm for me - hope this will solve your pb 

[Marc - Devoteam]

Hi @Gerrit Wahlers 

What type of field is field with id 10002?

I assume 10384 is an asset field, probably you get information like <schema_key>-1234

Add 1st some logging to the rule, to find out what kind of information your get.

[Gerrit Wahlers]

customfield_10002 is the jira-standard-field "organizsations" where you can add the customer organizations.

Customfield_10384 holds the "responsible departments". if i log customfield_10384.OrganisationID i get the needed organization IDs.

[Marc - Devoteam]

Hi @Gerrit Wahlers 

What type of field is the field "Customfield_10384", is this an custom asset field?

What is the content of the field "Customfield_10384", if this is an custom asset field the information would be returned as "asset-1234"

The field organizations, expects an ID of the organization, this can't be an assets identifier.

[Gerrit Wahlers]

Hi Marc,

10384 is a custom assetfield.

If i log {{customfield_10384}} i get META-1371036, META-1419952
If i log {{customfield_10384.OrganisationID}} i get the desired 211,78.

The question is how to pass this list of organisations ids to the organizations field.

[Marc - Devoteam]

Hi @Gerrit Wahlers 

Organization ID in Jira is a number, there cant be comma, dot or in the string.