Alternative to disable SD Bulk filter?

[Miguel Seabra Melo]

Hi,

I've setup my project to pull emails from my company's support email. Since we are second line support, our incidents are submitted by the customer's service-now app.

This means all the issues being submitted are being rejected by the email processor because they are considered to be bulk mail.

How can I fix this? I've trawled through this forum and it appears that in the cloud version I cannot whitelist emails NOR disable the "SD Bulk filter".

So... what can I do instead? Many thanks.

[Patricia Francezi · Accepted solution]

Hi @Miguel Seabra Melo 

From Cloud Instance, you may try this: 

https://support.atlassian.com/jira-service-desk-cloud/docs/how-are-domains-added-to-the-permitted-list/?_ga=2.41931618.1590993100.1587467525-1804366156.1576771644

Its the solution used for "Spam", I guess it would help. If not, let me know.

If possible, provide error / print screen for supporting the troubleshooting. 

:)

[Miguel Seabra Melo]

That seems to have done the trick. The emails now arrive. Many thanks!

[Patricia Francezi]

I will add one more info to this topic in case someone need more actions beyond the new way to add permitted domains

go to https://yourinstance.atlassian.net/secure/admin/IncomingMailServers.jspa

There is 

Advanced Configuration for Whitelist and limit of bulk 

Thanks for accepting the answer!

;)