Anonymous response

[Inma Rodrigo]

I wanted to ask if when I respond to the client on a task is it possible to do it anonymously so they don't know which agent is working on it.

[Samuel Gatica _ServiceRocket_]

Hi @Inma Rodrigo 

Unfortunately, this feature isn’t available in Cloud right now. However, there’s a suggestion open for it that you can check out here: Ability to hide agent name in customer portal

Anonymous Reply for JSM, is an app in the Marketplace that can help you to hide the agent name.

Best regards

Sam

[Inma Rodrigo]

Thank you!

[Samuel Gatica _ServiceRocket_]

You are welcome! If you find the answer satisfactory, could you please click on the "Accept Answer" button?

Best regards

Sam