Approval Buttons are not visible

[licensesoftware@hayat.com.tr]

Hi,

Jira Service Desk sends mail to Approvers without Approval Buttons. 

"Approval Required" is activated and Approval Buttons are added in the content.

When I test it with "Send me a test mail", buttons are visible. But in the actual mail which goes to approvers, they are not. 

Can someone say why?

Thanks in advance.

[Walter Buggenhout]

Hi licensesoftware@hayat.com.tr and welcome to the Community!

Most likely, this is related to the security settings configured with the approval emails. Navigate to Project Settings in your JSM project. Then:

• navigate to customer notifications
• under notifications, click edit next to the approval required notifications
• review security settings at the top of the screen

To enable the buttons from email at all times, the second option should be selected: approvers can use buttons without being signed in.

Hope this helps!

[licensesoftware@hayat.com.tr]

Hi Walter, thanks!

All good until;

• review security settings at the top of the screen

Well, i dont know if it is because we are using Server version or not, i dont see "security settings" anywhere inside the " approval required" page.