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Attaching documents and screen shots in JSD cases

Tammy Ince
Tammy Ince August 26, 2020

When we try to paste a screen shot or attach a document to a ticket we are getting a message that the screen shot failed to load and given the option to retry or delete. Anyone else having this issue this morning 8/26/2020? 

Thanks,

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Heather Roberts
Heather Roberts August 26, 2020

I am also having this issue this morning. 

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Tammy Ince
Tammy Ince August 26, 2020

Are you able to open documents that attached by the reporter? We are not and it is really hindering our work.

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Heather Roberts
Heather Roberts August 26, 2020

I wasn't but now it's working for me. I'm able to see old attachments and add new ones. 

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