Attachments not viewable to other users

[Saad bin Waqar]

Hi, 

In Jira tickets attachments (pictures and videos) do not show to other viewers of the ticket except the creator / reporter in the description section. However, if added in comments then they are visible. Shared a sample ticket, if you want more samples they can be shared as well.

[Samuel Gatica _ServiceRocket_]

Hi @Saad bin Waqar 

Welcome to the community!

This is an expected behavior, files will only be shared with your customers if you add them in the comment "Reply to Customer" section. 

Re: Attach files and screenshots to issues 

Best regards

Sam

[Saad bin Waqar]

These have been visible in the description and now it seems to be not showing. And at times they are visible.