Auto Close Resolved tickets in 2 weeks Jira Serviec Desk

[Teza Jonnalagadda]

Hello,

Once the ticket gets resolved, after 2 weeks of time I would like to get this closed using SLA's in Jira ServiceDesk. below is what implemented, would like to know if I am going in the right direction. Please advise. Thanks.

[Brant Schroeder · Accepted solution]

@Teza Jonnalagadda 

Looks good.  This is what we use.

[Teza Jonnalagadda]

Thanks @Brant Schroeder 

One more question, how can I send remainders to users that the issue is getting closed within 2 weeks after getting resolved?

Ist remainder -  1 week before closing

2nd remainder -  1 day before closing,

would that be possible?

[Brant Schroeder]

The same process of setting up an SLA.  When the SLA is breached have an automation that sends the emails.  

[Andrian F]

Here is an example of automation setup to notify users before resolving (bump bump solve) https://howtojira.blogspot.com/2022/06/how-to-setup-bump-bump-solve-in-jira.html