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Auto assign the ticket to whom who trigger the event.

Rodriguez, Jhon Ronald
Contributor
January 28, 2023

How can I apply an automation for me to auto assign a ticket to whom who trigger the event or trigger the transition.

For example
Transition from Work in Progress to Resolved/Cancel.

Thanks in advance.

1 answer

1 accepted

4 votes
Answer accepted
Alex Koxaras -Relational-
Community Champion
January 28, 2023

Hi @Rodriguez, Jhon Ronald 

You can do that with Jira automation. And a simple rule would be something like the following:

simple rule.png

Let me know if that helped!

Rodriguez, Jhon Ronald
Contributor
January 28, 2023

Yes it so easy. I already know that. Thanks for your help.

But I need an automation that when Person-A transition the ticket.
Person-A will be the assignee because he/she the one transition.

It will auto assign to the agent who transition the ticket.

John Funk
Community Champion
January 28, 2023

That's exactly what Alex's answer does. 

Like # people like this
Rodriguez, Jhon Ronald
Contributor
January 28, 2023

Apology. overlook the details in left. thanks. will test this.

Alex Koxaras -Relational-
Community Champion
January 28, 2023

@Rodriguez, Jhon Ronald then check if there is a other automation active, and/or there is a post function which assigns the issue to the agent.

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