Auto populate Team field when created a ticket

[Thierry Bouvet]

Hello everybody,

I want to auto populate the Team field in Jira Service Management when a client has created a new ticket.

The team is depending on the demand type.

For example :

• if demand type is "xx" : Team = a
• if demand type is "yy" : Teams = b

Can you help me please ?

[Marc - Devoteam · Accepted solution]

Hi @Thierry Bouvet 

Where have you created the Team?

Is this an Advanced Roadmap (Plans) team, or a team created from the Teams menu in the main toolbar?

If this is the later, this won't work.

When is the demand type set on the ticket, on creation?

Then create an automation rule.

• Trigger: Issue Created
• IF/ELSE condition
• in the IF condition, check value of the field demand equals XX
• Edit action, this is a advanced JSON action
  
  example:
  
  {
  "fields": {
  "customfield_10100":"773"
  }
  }
  
  Where the custom field id is the id of the field Team in the system and the value 773 the value of the team created.

Repeat in an ELSE clause for the other team with the same steps, using the other team values.

[Thierry Bouvet]

Hi @Marc - Devoteam 

Thanks for your reply.

It's a Team created from the Teams menu in the main toolbar.

Demand type is set on the creation :

Can you explain me how to do an ELSE clause please ? I don't find this option in cloud automation.

Thanks

[Marc - Devoteam]

Hi @Thierry Bouvet 

As condition there is an IF/Else option, this is the option to use.

https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/#If-else-block 

[Thierry Bouvet]

Thanks @Marc - Devoteam 

All is ok !