Automatically adding watchers based of assignee

[Ross Carter]

I'm not one who tends to ask questions - normally I just Google everything and I can find an answer. But, I can't seem to find an answer this time round. :(

The question is:

Based on the Assignee of a Support Request (ticket), I would like to be able to automatically add Watchers depending on the Assignee? For example:

If the Assign is John Smith the watchers should be:

• Jack Snooze,
• Jill Knight.

Is this possible. If so how can I do this?

About our Service Desk:

I am currently using the latest version of Jira Service Desk Cloud. And I would like to use it native features if possible. I would prefer not to use any plugins, but if plugins are needed it will need be something that I will have to look into.

Your help will be greatly appreciated.

[Olga Videc · Accepted solution]

Hello @Ross Carter 

I personally don't use Cloud version, and there is no such option in basic automation, but I know you can achieve this using Automation for Jira plugin.

https://marketplace.atlassian.com/apps/1215460/automation-for-jira?hosting=cloud&tab=overview

BR, Olga

[Ross Carter]

Hi Olga,

Thank you for your comment. I can't believe I forgot about this plugin. I will have a look at it this afternoon. Thank you so much for your help and I will get back to you if I can get it to work.

Regards,

Ross

[Bojana]

Hi @Olga Videc  ,

Is this feature available only with PRO version?

Many thanks in advance! :)

[Ross Carter]

I did this find this topic here, however there was no final answer.