Automation Rule, need help to create!

[Dario Alarcón]

Hi Community, i´m a beeginer JSM Admin and i need help to create an automation.

Steps for the automation:

1. - Schedule: Create an issue once time per year (birthday date, i used a Cron expression).
2. - Then: Assign the issue to a user in a defined list (random).
3. - And: Transitioned the issue to status (ex: "waiting for customer")

I create that, but can't save the rule due to appear error below:

Anyone can described me the reason why the system request to run JQL search?

In that case, what sentence i will must to write to save the rule and test the functionality?

Thanks a lot!

[Melo · Accepted solution]

Hi @Dario Alarcón,

Welcome to the community! It seems like you need to define which issue will be transitioned. You can use a branch for that like the example below

 

Let me know if it worked.

Cheers,

Melo

[Dario Alarcón]

Hi Melo, thanks for answer.

I need use a Cron expression due to the issue will be created automatically at the birthday date.

i test use "every 365 days" but it does not coincide with the exact date of the birthday (due to leap years) and on the other hand I also need to make an automation of this type for a list of 10 people.

In other words, the need is for a request to be generated once a year (on an exact date, birthday) and for said request to be automatically assigned to a list of users and then automatically transition to a state.
Is this possible to do in one automation rule or should I separate the task into several automations?

[Melo]

Hi @Dario Alarcón

That's was just an example, you can ignore how my trigger was configured. I believe there's a missing component in your automation rule, specifically a branch. To clarify, the rule should state that the issue being transitioned is the one that's created when the automation triggers. To address this, you'll need to create a new branch.

[Dario Alarcón]

@Melo tks so much!

I was able to solve it with your help 🙌