Automation: Trigger on comment and get details from linked issue(s)

[Thomas]

Hi all,

I'm trying to build a trigger that reacts to a certain comment and then loops through all issues linked with "blocked by".

So far no problem.

However, I would then add a comment (or edit the trigger comment) with some information from the linked ticket, e.g. status, fix version etc.

"Trigger comment" will give me an error:
No comment with given ID found for issue <linked_issue>.

Not sure why this would even look for the ID in the linked ticket?

I tried smartvalue {{comment.id}} but this seems to look for the ID in the linked ticket, not origin one, hence it wont find a comment to edit.

Any idea how to make this work?

[Carlos Faddul]

@Thomas do you are using an automation in single project or multiprojects/global ?

Normally, linkedissues we are using with multiple projects/global to get the correctly link.

[Thomas]

Hi @Carlos Faddulyes, this is a multi project/global automation.

[Thomas]

@Carlos Faddulany further ideas on this one? I had no luck so far :)

[Carlos Faddul]

Hello @Thomas 

Sorry for the delay, I was a little away from computers.

But since it's a global/multi-project automation

1. Trigger - Issue commented
2. Action - Create a variable (store the desired commented value)
3. Branch issues - will use linked issues on blocked (like you already did)
4. Add the comment with the value of the variable created in the step 2.

I believe it would be a similar solution to what you would want.

[Thomas]

Thanks and no problem! I will give that a go!