Automation for inserting forms

[James Park]

Hello,

I have a few forms inserted into one Request Type by Automation rule.

I believe, that an issue only shows one form opened among many.

Is there a way to control which form to view first?

Thanks.

[Joseph Chung Yin]

@James Park -

Can you clarify your ask -

What do you mean by "forms inserted into a Request Type via automation rule"?  Since configuration of adding the FORM association to an existing Request Type is via the FORM's setup.  Not understanding your statement of "via automation rule".  Can you provide example (screenshot of your automation rule).

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[James Park]

Hello Joseph,

See the attached image.

I used automation rule to add multiple forms when a issue is created for a issue type and specific Request Type.

When the issue is in view from JIRA, I can't control which form to show.

As you can see from the bottom image, there are many forms that are inserted but the arrowed one is showing on JIRA ticket. How can I specify which form to show on JIRA view?

[Joseph Chung Yin]

@James Park -

Based on my understanding, currently there is no functionality that you can control which Form to show in the Jira issue viewing.

I believe by default, it will display the first form listed and the ordering of the FORMS is by the FORM name.

You may want to reach out Atlassian Support (https://support.atlassian.com) for their direct support.  Please let us know of their response.

Best, Joseph

[James Park]

Thank you @Joseph Chung Yin for looking into this.

From my experience, it does not show the forms by the form name order.

It seems to show the form that I had viewed last time as the form to show. Sometimes this is not convenient.

I will reach out to the support team.

Again, thank you for looking into this.