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Automation give me an API restriction

Jesús Rafael Martínez Jiménez August 18, 2023

Hi, community.

I need your help with an automation that is not running correctly. When an issue is created, I compare a specific field and is it, I edit another field, but when I go to see the logs, jira says "Removed the request participant reporter due to a Jira Service Management API restriction." and makes a rollback.

Someone knows what is happening?

1 answer

0 votes
Tansu Akdeniz
Community Champion
August 18, 2023

Hi @Jesús Rafael Martínez Jiménez 

Is it possible to share a screenshot from automation?

Jesús Rafael Martínez Jiménez August 18, 2023

Sure, @Tansu Akdeniz

It's a simple automation, but it's always doing a rollback.

Henry Lin
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August 21, 2023

hi @Tansu Akdeniz I'm running into the same issue in a Service Desk project with Automation for Jira (v8.2.2)

The Automation rule triggers when issue transitions to a status, and Edit issue (including the following). Any advises in resolving this issue? thanks!

Request Participant: 

Copy from issue, (an user)

Screen Shot 2023-08-21 at 11.13.10 AM.png

Henry Lin
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I'm New Here
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August 21, 2023

Sorry, I forgot to mention that the issue. I was expecting the individual user (an user) would be added to the Request Participant automatically, but it didn't. (original participants weren't impacted). 

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