Automation rule not running

[Marie Philips]

Created the rule in project automation app for a next-gen service desk (not the automation tool in next-gen service desk). It ran OK when first set up but it won't run now, and it doesn't send an email to say the rule has failed. It also doesn't show as being executed on the individual issues

[Parvaneh Zand · Accepted solution]

Hi @Marie Philips ,

If there is no error in automation audit log, you should check Jira mail server settings. Make sure outgoing mail is enabled and connections are established.

It seems that the automation is correct, even you can make it simpler by using "Issue transitioned" trigger instead of trigger + condition.

[Esther Amunga]

How can I establish connections? My outgoing email is enabled, but rule is not working

[Esther Amunga]

@Parvaneh Zand please assist me

[Parvaneh Zand]

Hi @Esther Amunga,

What it says in the audit log? is there any error in there?

[Esther Amunga]

Hello @Parvaneh Zand there was no error, it is now sorted.  Thank you.

[Pete Singleton]

How was this fixed?  We have the same problem with an automation rule not triggering after it was working fine

[Esther Amunga]

Yes this was a very old issue. Not sure how this was resolved... A lot of time has lapsed