Automation to send web request /incoming webhook authentication between 2 jira platforms

[Ben Alderton]

I have 2 jira instances. I want to use a "send web request" automation rule using POST from one instance to the other, using an "incoming webhook" to receive it, to effectively clone certain tickets matching some conditional logic.

I have tried to authenticate the "Send web request" using Base64 encoded API key, and also use the secret generated from instance B "incoming webhook" component, but always receive error 400 bad request with the following payload.

Where am I going wrong?

{
  "errorMessage": null,
  "message": null,
  "warningMessages": [],
  "errorMessages": [
    "Missing token"
  ],
  "errors": {},
  "status": 400
}

[Trudy Claspill · Accepted solution]

@Ben Alderton 

I have been engaged in a new question on this same error. If you are still trying to implement this, take a look at this post:

https://community.atlassian.com/forums/Jira-questions/No-work-items-from-the-webhook-Webhook-version-2-0/qaq-p/3069512

[Ben Alderton]

Thanks Trudy,

I figured out how using Automation in Jira A and a webhook in Jira B about a day after posting this question and forgot to mark it as solved.

[Luka Hummel - codefortynine]

Hi @Ben Alderton

If you are willing to try a third-party app, instead of manually setting up API calls, Deep Clone for Jira provides a seamless way to achieve this.

With Deep Clone for Jira, you can:

• Clone issues across Jira instances with ease.
• Retain issue links, comments, attachments, and custom fields.

This approach eliminates the need for complex webhook authentication setups and API requests while ensuring accurate issue duplication across instances.