Automation

[Merve Bilgin]

An issue with a Resolved status should automatically switch to Closed status after 3 days and an automatic comment should be added.

[John Funk · Accepted solution]

Hi Merve,

Create an automation rule with a Scheduled trigger and include the JQL for the trigger to identify the issues as you describe in your question. 

Then add an action for Transition Issue and select the transition to the Closed status. 

Finally, add an action for Comment on issue and add your comment. 

Create your rule and if you need some help after that, then post the rule here and we can provide feedback. 

[Merve Bilgin]

Is it true ? 

[John Funk]

Click off the box for Only include issues that have changed. 

Also, you need to include the timeframe in your JQL. So add something like

AND (status changed to Closed after startOfDay(-3) OR status changed to Resolved after startOfDay(-3))

[Merve Bilgin]

thank you so much

[John Funk]

You are very welcome.

[Dan Breyen]

Hi Merve, there is an Automation Template already built in the system that's going to get you real close.  Look for the 'Templates' tab, then at the bottom click 'See more templates in our automation library'.  That should open a new browser tab displaying the 'Jira automation template library'.  Scroll down to 'Jira Service Management automations' and click 'see templates'  scroll down in that window and the top one in the second column should say 'Auto-close old Jira support tickets'

(Or use this link :) Auto Close Automation 

You should be able to enable that automation to get what you're looking for.  You can change the wording of the comment if you want.

Hope that helps.

[Merve Bilgin]

thank you