CREATE ISSUE E-MAIL REQUEST TYPE CAN´T CHANGE FOR OTHER

[Jorge Arlex Correa Muñoz]

When JIRA create a issue, this issue don´t let change issue type, JIRA ask move issue.

How can I change issue type whitout JIRA ask to move data? 

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

Yes, the issue type is not a simple field, it's an integral definition of what the issue might be, and determines how it works.

Unless the configuration of two types is identical, Jira has to change things when you move from one type to another, and the "move" functionality is the only process that has been written to do all the checks and ask the users to change what needs to be changed (and warn them of data loss)

To change issue type, you need to make sure both issue types are configured identically, or you have to use "move"

[Jorge Arlex Correa Muñoz]

Rigth, Nic, but the e-mail request type, is a generical request for after reclassify. So all time change  request type for every ticket is a rework.

Do you Know some solution to this?

[Nic Brough -Adaptavist-]

Yes, stop trying to change issue type arbitrarily and set up the system so that it creates the right one.  In other words, re-evaluate why you're allowing people to set up the "wrong" thing.  

Help by email is not of a lot of use nowadays, because it requires someone to understand what they're asking for.  When you have probelsm with people emailing the wrong place, you should a) sort out why they're emailing the wrong place and b) give them a better route than email.

[Joseph Chung Yin]

@Jorge Arlex Correa Muñoz -

Welcome to the community.  I agreed with @Nic Brough -Adaptavist- stated.  Issue Type is not a custom field.  One will need to use the "Move" operation to change an issue's Issue Type.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Jorge Arlex Correa Muñoz]

Thanks a lot for everybody, finally I choice the automation for resolve this condicion; so, the JIRA show me coution about risk select this option. 

[Peng Zhou]

Hello,

I could help you out, I stumbled to this problem as well.

To make it easier, I created a custom field + automation

Custom field

Single list will all the issue types

- Issue type A

- Issue type B

- Etc

Automation

Trigger: when issue gets updated

If: custom field matches issue type A

Action: edit issue type

re-fetch issue data

edit request type

[Nic Brough -Adaptavist-]

Um, this does not change the issue type.  

[Peng Zhou]

It does, literally works for me. Check automation edit issue type

[Nic Brough -Adaptavist-]

It doesn't when they are configured differently.

[Peng Zhou]

like what differently...

[Nic Brough -Adaptavist-]

Did you not read the warning message you get when you try to create this automation?