Can I add ASSIST to more than one TEAMS team?

[Manor Shaked Schlossberg]

Hi All,

I have 2 JSM projects.

I've created a TEAMS team for each of them and added ASSIST to the first team.

I'm able to convert chats to tickets for this team.

Now, I'd like to connect ASSIST to the second team, but when I try to convert the chat into a ticket, it opens the first team's (=project) request types list.

Is there any way that ASSIST can be added to both teams?

Thanks!!

[Marc - Devoteam · Accepted solution]

Hi @Manor Shaked Schlossberg 

This is currently not possible with native tools.

There is a feature request open to allow for multiple Agent channels per project for JSM Chat.

See; JSDCLOUD-11779 

[Manor Shaked Schlossberg]

Thanks, Marc.

Is it possible to set the ASSIST for multiple PROJECTS (not a project's channel)?

[Marc - Devoteam]

Hi @Manor Shaked Schlossberg 

No, Assist is per project, it can't span multiple projects.

[Manor Shaked Schlossberg]

Thanks!!

[Marc - Devoteam]

Hi @Manor Shaked Schlossberg 

Please accept my answer as a solution, if my answer helped to solve your request.

This will help other community member trying to solve the same.

P.S. If the answer is very valuable to you, please share some kudos.