Can I send mail from ticket or reply to customer?

[中込 晴菜]

Hi. 

I want to send mail from jira service management to outside people.

Can I send mail from ticket or reply to customer?

[Joseph Chung Yin]

@中込 晴菜 -

To supplement what Nic suggested - In JSM by default, notifications from systems are already available within your project(s).  One (as agent) can make comments (Shared with Customers) on customer's requests captured in your project, it will automatically send notification to the customers (the issue reporter).

Here is the link for Company managed JSM project (not Team Managed project) for your reference - https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.