Can Jira Product discovery make a ticket in JSM?

[Erin Van Note Moore]

Can JPD be used to create tickets in JSM? My client wants the function of an SLA to track work once it is handed off  from JPD.

[John Funk]

Hi Erin,

Sure, you can do that. But why would you create one in JSM and not Jira Software? 

[Erin Van Note Moore]

the client wants the sla function to track how long an item has been in a a status and pull reports on this. 
Their work items goes through about 6 handoffs in departments that input on the work and requires 3 approvals in their process.

[John Funk]

Yikes!